Building a Plumbing Business with Purpose: Our Story
What Inspired Us to Start
When I first thought about starting my plumbing company in Montrose, it wasn’t just about fixing pipes or unclogging drains—it was about creating something bigger. I wanted to build a business that didn’t just provide great plumbing services but also fostered a workplace culture where people actually enjoyed coming to work.
In the apprenticeship I grew up in, the environment was much different than the one we’ve built here. I wanted to prove it was possible to run a successful Montrose plumbing company that offered excellent customer service, competitive pay, and a positive culture where skilled tradespeople were truly valued and honored for their work.
Experience in the Trade
I’ve been in the plumbing industry since 2001. Over the years, I’ve seen just about everything. The biggest change I’ve noticed is technology. Years ago, plumbers were doing more repairs; now, we’re often looking at replacements. Boiler systems, water heaters, and other equipment have become so advanced that they’re no longer just mechanical—they’re electronic. Like modern vehicles, these systems require specialized tools and training to diagnose and repair.
What Sets Our Montrose Plumbing Company Apart
A lot of plumbing companies will tell you they’re family-oriented—but we live it. For our employees, it means we care about their well-being, provide good benefits, and treat them with respect. For our customers, it means we go above and beyond. From the moment someone calls, they’re greeted by a real person ready to help.
We hire top-notch plumbers who are not only skilled and knowledgeable but also bring positive attitudes to every job. Our team is well compensated and highly trained, and in return, our customers get the best plumbing service in Montrose and the surrounding Western Slope. We keep fully staffed phones during business hours, offer same-day service, and provide peace of mind from start to finish.
Challenges and Training
One of the biggest challenges in running a plumbing business is consistency. There are a dozen different ways to do the same plumbing task, and every plumber comes with habits from previous training or different states’ regulations. Our job is to retrain and unify everyone under one system, so every customer receives the same high-quality service.
We’ve built detailed policies, checklists, and training routines to keep our work consistent. We also foster an open culture in the office—mistakes are teaching opportunities, not punishments. That approach helps us improve continuously.
Ensuring Customer Satisfaction
Customer satisfaction is about details. We leave every home cleaner than when we arrived. We wear boot covers, use drop cloths, and double-check our work. We offer memberships, referral bonuses, and even gift cards—things you don’t normally associate with a Montrose plumbing company.
It’s these little extras, paired with exceptional service, that turn a first-time customer into a long-term client.
Common Plumbing Issues in Montrose Homes
Most homeowners face the same challenges: leaks, clogs, or equipment failure. But the real issue we see most often is a lack of maintenance. Many people don’t realize how important it is to flush water heaters, service boilers, and keep systems clean. Without regular care, equipment that could last 20 years often needs replacing in half that time.
Staying Current in the Industry
Plumbing codes and regulations aren’t optional—they’re state-mandated. In Colorado, licensed plumbers are required to update and test their knowledge every two years. That keeps us sharp and ensures every job we do meets the highest standards for plumbing in Montrose and beyond.
Advice for Montrose Homeowners
If you’re handy, there’s plenty you can learn on YouTube—including our own channel. But if you’re unsure, don’t risk it—call a professional plumber in Montrose. We’re always happy to walk homeowners through maintenance basics and help them set up a plan. Spacing out services throughout the year (heating system in the fall, AC in the spring, etc.) keeps costs manageable and equipment in top shape.
Starting the Business
When I launched this company, it wasn’t glamorous. I worked long hours, bought a used van for $3,500 and went door-to-door handing out business cards. I already had most of the tools I needed after years of collecting them while working for other companies. Slowly, I built a customer base.
Online search became a game changer. Once we invested in a website and online visibility for Montrose plumbing services, we grew from a small operation to a million-dollar company.
Handling Plumbing Emergencies
Our business model is built on same-day service. We don’t do after-hours emergencies, but if you call between 8:00 AM and 4:00 PM, we’ll do everything possible to get someone to your home that same day—often within the hour. Our vans are fully stocked so that most issues can be fixed on the spot.
The Rewards of the Work
For me, the most rewarding part of running this company isn’t the jobs we complete—it’s the lives we impact. We’ve created a business that provides sustainable, well-paying careers for our team. Our plumbers know their work matters and that they’re valued.
On the customer side, it’s about trust. With over 100 five-star reviews, we know our clients feel the difference. We’re not just fixing pipes—we’re giving Western Slope families peace of mind.
Looking Ahead
Our long-term vision is to flood the Western Slope with our brand of customer-focused plumbing. From Montrose to Grand Junction and beyond, we want to set the standard for what plumbing service should look like. And one day, we plan to take this business model to other states—bringing the same culture, consistency, and care to communities across the U.S.
